Last updated: 11 July 2026

This Privacy Policy explains how Easy Loan Finance Australia (“we”, “us”, “our”) collects, uses, discloses and protects your personal information. We are an Australian mortgage broking business (ABN 43 212 597 780). We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

  • Contact & enquiry details you provide through our website forms, phone, email, or social media — such as your name, email address, phone number and the details of your loan enquiry.
  • Financial information you choose to provide when you engage us as your broker (e.g. income, expenses, assets, liabilities) — collected only with your consent to assess and arrange finance.
  • Messages you send us on Facebook and Messenger (see Section 2).
  • Website usage data such as cookies and analytics, to operate and improve our website.

2. Facebook Pages & Messenger

We operate the Facebook Pages “Easy Loan Finance Australia” and “Ryan Vu – Mortgage Broker”. When you send a message to one of these Pages via Facebook Messenger, we receive, through Meta’s Messenger Platform:

  • your public Facebook profile name and profile picture;
  • a Page-scoped user ID (an identifier specific to your conversation with our Page); and
  • the content of the messages you send us.

We use an automated messaging assistant to respond to Page messages. The assistant replies in your own language, answers general questions about our mortgage broking services, and invites you to book a consultation with our broker. The automated assistant does not provide personalised financial or credit advice and does not quote interest rates — it provides general information only and directs you to a licensed broker. We only send you messages in response to a message you have sent us, within Meta’s standard messaging window. We do not send unsolicited or promotional messages through Messenger.

Your use of Facebook and Messenger is also governed by Meta’s Privacy Policy.

3. How we use your information

  • to respond to your enquiries and provide our mortgage broking services;
  • to assess your borrowing needs and arrange finance with lenders on your behalf (only when you engage us);
  • to communicate with you about your enquiry or application;
  • to meet our legal, regulatory and compliance obligations.

4. Disclosure of your information

We may disclose your personal information to:

  • lenders and credit providers, our aggregator and mortgage panel, where necessary to assess or arrange a loan you have asked us to arrange;
  • service providers who help us operate our business (e.g. our CRM, IT and communication providers), under confidentiality obligations;
  • Meta Platforms, Inc., to the extent required to operate our Facebook Pages and Messenger;
  • regulators or authorities where required or authorised by law.

We do not sell your personal information.

5. Data storage & security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secured systems and access controls. No method of transmission or storage is completely secure, but we work to safeguard your data.

6. Data retention & deletion

We keep personal information only as long as necessary for the purposes above or as required by law. You can request access to, correction of, or deletion of your personal information — including data we received through Facebook/Messenger — at any time by emailing us at [email protected]. We will action verified requests within a reasonable time and, where applicable, delete the associated Messenger conversation data we hold.

7. Your rights

Under the Australian Privacy Principles you may request access to and correction of the personal information we hold about you, and you may make a privacy complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Cookies

Our website uses cookies to operate the site and understand usage. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised.

10. Contact us

Easy Loan Finance Australia (ABN 43 212 597 780)
Adelaide, South Australia
Email: [email protected]
Website: easyloanfinance.com.au

Chính sách bảo mật này áp dụng cho website và các trang Facebook/Messenger của Easy Loan Finance Australia. Khi bạn nhắn tin cho trang của chúng tôi, chúng tôi nhận tên, ID hội thoại và nội dung tin nhắn để trả lời yêu cầu của bạn. Trợ lý tự động chỉ cung cấp thông tin chung và mời bạn đặt lịch tư vấn — không tư vấn tài chính cụ thể. Bạn có thể yêu cầu xoá dữ liệu bất cứ lúc nào qua email [email protected].

Use of YouTube API Services

Easy Loan Finance uses YouTube API Services (the YouTube Data API and the YouTube Analytics API) through a private, first-party tool called Sabrina Social. The tool is used only by the owner and staff of Easy Loan Finance to upload, schedule and manage videos on YouTube channels that we own and operate, and to read analytics for those same channels. It is not offered to the public and has no external users.

By using these features, the channel owner agrees to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). The Google Privacy Policy (https://policies.google.com/privacy) applies to data handled by Google.

What we access and store. Authorisation tokens for the channels we own (kept in an encrypted local vault), and the identifiers, titles, descriptions, publish status and view counts of our own videos. We do not collect, store or share personal data about viewers of our videos, and we do not sell or share any YouTube data with third parties.

Revoking access. The channel owner can revoke Sabrina Social’s access at any time at https://security.google.com/settings/security/permissions. After revocation we can no longer access the channel.

Deleting data. To have stored YouTube-related data deleted, email [email protected]. We delete the stored tokens and video records within 30 days of a request and, on revocation of access, no longer refresh any stored data.